The tickets app and customer service
Install the tickets app in your store, let your team open it in one click, the customer service role, and ticket emails.
The tickets app is a separate product that receives your customers’ questions and lets your team answer them. You install it from the Apps page of your dashboard, and your team then opens it without a second password.
Installing and removing the app
Open Apps
Choose Apps in the side menu. The owner and admins see the install button.
Install
Press Install. Your customers’ link appears: copy it into your store menu. It carries a public, non-secret store key that identifies your store.
Open
Press the button that opens the tickets platform to enter with your account and within your role, without signing in again.
An owner or admin can Uninstall the app or Change the link. Changing the link stops the old one at once, so update your menu. Uninstalling stops your customers’ link and withdraws the customer consents given to the app. If your store’s subscription has lapsed, opening the app is refused with a clear message and a renewal link.
The customer service role
The customer service role is for people who only answer tickets: it reads and replies to tickets, and has no access to settings, team, statistics or products. Give it from the Team page when you invite someone or change a member’s role.
Ticket emails
You get an email when a ticket is created, replied to or assigned to you. Turn it on or off in Notifications → Settings → Ticket emails. Members without a tickets permission never receive them.
I do not see the install button.
Installing is for owners and admins. Also check that your plan includes tickets.
Does the tickets team see my customers’ full data?
No. The app reads a customer’s purchases or orders only with the customer’s explicit consent after they sign in, and for a limited time.