Store owner FAQ
Short answers to the most common questions: a change that did not show in the store, a page you cannot see, an ended subscription, and changing plans.
Here are short answers to what store owners ask most, with links to the full article on each topic.
I changed something and it does not show in my store
I changed the colours or the section order and the store did not change?
Design changes are saved as a draft first, and do not show on your live store until you press Publish in the Design Studio. See The visual design studio.
I created a page, menu or banner and it does not show?
Pages, menus and banners go through review: you send them with Submit for Review, and they show once the platform approves and publishes them. See Design: menus, pages and theme.
I activated a product and it does not show?
Check that its status is Active in Tenant Products. Preparing means the video is being prepared for your store and goes live automatically when ready. If you saw Plan limit reached, you hit your plan's live products limit. See Categories and products.
I published the change and still see the old version?
Reload the page in your browser. The browser can keep an old copy for a few minutes.
I cannot see a page in the menu
Why are some pages hidden from some team members?
Each role sees different pages. For example Subscription is for the owner only, and the Account Statement and Audit Log are for the owner and admins. See Team and roles.
I see a Not in your plan message?
The feature is not in your store's plan, such as download packages or review spaces. The owner can upgrade from Subscription. See Choosing a plan.
I see a Plan limit reached message?
You reached a number your plan allows, such as team members or live products. Remove what you do not need or upgrade the plan.
My subscription ended. What is still available?
Does my store stop at once?
No. The subscription enters its Grace period, and your public store keeps running and selling until the Grace period ends date. The exception: if you cancelled yourself, the store stops at the end of the paid period with no grace period.
And after the grace period?
The public store stops, and the dashboard stays read-only: you can view and download your content but not edit it. The Subscription page stays available so you can pay, and after payment the store opens again from that day for a full period.
Is my content deleted?
No. It stays saved and your store comes back as it was after payment. Details in Subscription and billing.
How do I change my plan?
Where do I change the plan?
On the Subscription page, in the Other plans card. Choose Monthly or Yearly, then Upgrade or Downgrade. Only the store owner can do this.
When does the change take effect?
An upgrade starts as soon as you pay, with your remaining days added. A downgrade is scheduled for the end of your paid period with nothing to pay now, and you can cancel it before then.
The plan change was refused with a message about domains?
The new plan does not allow a domain your store uses. Make an allowed domain primary and delete the others, then change plan again. See Managing your store domains.
What is the difference between my plan and download packages?
Your plan is what you pay The Stock to run your store. Download packages are what you sell to your customers. See Prepaid download packages.