Contributor FAQ
Short answers: why was my file rejected, why is my product not showing, how long approval takes, and can I delete a published product.
Quick answers to what contributors ask most. Each answer points you to the detailed article.
Files and review
Why was my file rejected?
There are two kinds of rejection. Refused on the review card means The Stock did not take the file in, and the reason is on the card itself — for example a photo below the minimum size or a duplicate file. Fix it and approve it again. Rejected on the Products page is the platform team’s decision after review, and you get the reason by email. See Content and rights rules.
Why was my file refused as soon as I chose it?
Because its format is not accepted or it is smaller than the minimum size. The message under the file name gives the reason. See Uploading content.
My file is stuck in “Processing”. What do I do?
Wait a little; videos take longer. If the state changes to Processing failed, press Retry processing.
Can I change the licence after sending?
Not from the workspace. Choose the licence carefully before Approve and send.
Publishing and showing in the store
Why is my product not showing in the store?
Open the Products page and check its status. Under review means the platform team has not decided yet; Accepted means it is on sale and may take a short while to show in search. If it was sold under RM, it is withdrawn for good. See Tracking your content.
How long does product approval take?
There is no fixed time. The platform team reviews products in order, and you get an email when yours is approved or rejected.
Can I delete a published product?
There is no button to delete a product once it has been sent from the workspace. Before approving, you can delete the file from its review card. To delete a published product, email us at [email protected] with the product number.
Can I edit a published product’s description?
Yes, from the Products page with the Edit button.
Account and sign-in
How long does my application take?
There is no fixed time. You follow your application on the sample page of the main store, and you get an email with the decision. See Your application states.
I cannot sign in to the workspace.
If you have not set a password yet, use the link in your approval email or Forgot password?. If you see the no-access message, your request has not been approved yet. See Signing in to the workspace for the first time.
How do I change the name buyers see?
From the Nickname in your profile on the main store, not from the workspace. See Profile and public name.
Earnings
When do I get paid?
The platform team transfers your earnings manually to your bank account or PayPal, with no minimum and no fixed date. See Earnings and payouts.
Who sets the price of my work?
The price comes from the product’s category and licence type, set by the platform team. You choose the category during review.